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The bank is refusing to cash my check. What do I do?

  1. Make sure that the bank branch matches the check you have in hand.
  2. Check to make sure that the check you have has been properly printed (e.g. signature should appear on the check's signature line and not floating above it).
  3. Bring two forms of identification to the branch so they can verify your identity.
  4. Once you pick up your check, wait 2 hours before cashing your check. This is required processing time in order to authorize the check.
  5. If a bank is unable to verify the check, direct them to the check verification number at the bottom of the check: 888-445-8299

IMPORTANT: If the bank is requiring you to open a bank account before cashing your check, please email us at support@refundo.com immediately with the following details:

  • Bank name and address
  • Banker's name and position, if available (e.g. teller, branch manager, etc.)
  • Your name, email address and phone number
  • The check number
  • A description of the issue and the reason they gave for turning you away

 

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